February 24, 2024

Maximizing team productivity and customer experience for a large realty & construction company

Context

Different communication styles across team
Manual processes for ticketing workflows
Reliance on third-party tools for conversation tracking
Manual efforts for capturing customer details

Challenges

Resistance to change among relationship managers
Manual efforts in capturing customer details
Lack of standardized communication practices
Fragmented conversation tracking and intelligence

Solution

AI-driven email assistance
Proactive notifications
Capture and edit customer records from Microsoft 365
AI-generated call reports
Case and conversation summaries
Help pane for agents

Engagement coverage and highlights

Leading real estate developer in India
Using Dynamics 365 Sales and Customer Service from last 2 years
Adoption of Dynamics 365 Copilot across Sales and Customer Service modules

Outcome

> 65%

Successful adoption (Employee engagement survey – FY24 Q3)

30%

Quicker case resolution (As per agent productivity reports)

~25%

Boost in agent confidence (Employee engagement survey – FY24 Q3)

>90%

Attribute data accuracy (Observed during systems audit)

Recent case studies

Empowered compliance and SOP governance for a leading energy transmission enterprise

Modernized document management for a leading Indian airport operator

Unified data and insights for one of the world’s leading beverage company

Vital Record Management System for telecommunication industry in gulf region

Sportline company– Book and Play

Other case studies

Letter registration process for largest broadband company

US water heater company leverages Dynamics 365 & Power Platform to streamline customer & field service operations

Website development for largest steel manufacturing company

Maximizing team productivity and customer experience for a large realty & construction company

Large landscaping group

Document management system for Airport

Streamlining CRM for digital excellence in real estate management

Unified CRM – Transforming customer management for a leading industrial process fluids manufacturer

Power BI reports development for India largest power and energy company

Recent case studies

Empowered compliance and SOP governance for a leading energy transmission enterprise

Modernized document management for a leading Indian airport operator

Unified data and insights for one of the world’s leading beverage company

Vital Record Management System for telecommunication industry in gulf region

Sportline company– Book and Play

Other case studies

Power BI reports development for India largest power and energy company

Revolutionizing the workplace with Microsoft 365 Copilot for a conglomerate

Unified CRM – Transforming customer management for a leading industrial process fluids manufacturer

Large landscaping group

Document management system for Airport

Vital Record Management System for telecommunication industry in gulf region

Website development for largest steel manufacturing company

Elevating seller efficiency with Dynamics 365 Sales Copilot for a Fortune 500 chemical manufacturer

ESG Board for a conglomerate

Ready to revolutionize your business?